FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5  days production time for your order to ship out, average shipping times are 3-5  days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hello@sunandsilo.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@sunandsilo.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@sunandsilo.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

How to Get Your free or discounted product

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to

save 25%

simply write a review
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to

Save 50%

submit a review with a photo of you with the product
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to

save 75%

post a review with photo & post a photo on social media
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FREE product

100% off!!!

write a review with photo & post a reel on social media
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Want a free bottle?
How to Save up to 100% on your next bottle

Save 25%: Write a review for a 25% off discount code.

Save 50%: Write a review with a photo for a 50% off coupon code

Save 75%: Write a review with a photo & post a photo on Social Media and tag us for a 75% off Coupon Code

Save 100%: Write a review with a photo, post a reel on social media and tag us for a 100% off coupon code.

THE RULES:

1. You must have ordered a previous trial pack or full size item off of our site. (we may ask for proof of purchase)

2. Limit one coupon per item per person (and per address)

3. Reviewer is responsible for shipping costs.

4. Screenshots of review and full size photo, video and or reel must be emailed to hello@sunandsilo.com

(due to the amount of submissions, it may take up to 5-7 business days for a response)

5. To participate in this promotion, you are giving us the right to use your image, video and social handles on our page. This is with no additional compensation.

6. Love our products and want a chance to earn commisions on promoting Sun & Silo? Check out our influencer marketing program.

*we reserve the right to deny free product if there is evidence of any fraudulent reviews (no proof of purchase) or any misuse of the system

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